Shipping Policies

Processing Times:

Most orders take up to 3-5 business days for processing before they ship from our warehouse.  Estimated Delivery, noted at checkout, starts when your order ships. Please note, that some carriers are still seeing the effects of Covid-19 and will state on their website if there are any delivery delays their customers can expect. We are unable to speed up the delivery time with our shipping carriers. 

Orders placed on Friday, over the weekend or during a national holiday, will start processing on the next working business day and will ship within the allotted timeframe mentioned above. Certain products, such as pre-order items, may have longer processing times which are noted on the products listing. Please read about pre-order shipments below. 

Please take into consideration, we are unable to speed up the processing or shipping time when placing your order. 

Pre Orders:

Products available for pre-order are indicated on the products page with an anticipated ship date. By placing your order, the full payment will be captured up front.

Please note, if your order contains pre-order items and available items, your entire order will be shipped once the pre-order item(s) are received. Please check the products listing for pre-order ship dates. The pre-order ship date will also be noted on the checkout page as well as on your order confirmation email from us.

We are unable to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we suggest placing a separate order.

If you have placed an order containing pre-order and available items and need the available items sooner, you will need to place a new order for the items you need now. When your original order arrives with the pre-order and available items, you can email us to request a return for those pieces. 

Updating Orders:

Orders cannot be changed or updated once they are placed as they immediately start processing. 

If you'd like to add another item to your order, please place a new order for the item. 

 

Order Cancellations:

We are usually unable to change or cancel an order once you have placed it. 

Changing Shipping Address:

Shipping addresses cannot be changed. We will only ship to the shipping address entered at the time of checkout when the order was originally placed. You will have to contact the shipping carrier associated with your package, to ask them how to proceed with updating the shipping address.